Data deletion request

What we hold

When an Instagram or Facebook account is connected to our publishing tools, we store only what is needed to publish on that account's behalf:

• the OAuth access token issued by Meta for that account;
• the account identifier, username and profile picture URL shown in the scheduler;
• the posts we scheduled or published, and the engagement metrics returned for them.

We never receive or store passwords, and we do not access private messages, follower lists, or any data belonging to people who interact with the account.

How to request deletion

There are two routes, and either is sufficient:

1. From Instagram or Facebook. Go to Settings → Apps and websites, remove our app, and choose the option to delete your data. Meta notifies us automatically and we act on it.
2. Ask us directly. Email pelle@forsmangruppen.com from the address associated with the account, or include the account handle. No reference code is needed.

What happens next

We revoke and delete the stored access token, delete the channel record from the scheduler, and cancel anything still scheduled for that account. Posts already published belong to the account holder and remain on the account — remove them from the account itself if you also want those gone. Deletion is completed within 30 days of the request, and usually within a few working days.

Backups are rotated on a rolling basis and any residual copy is removed as part of that cycle. We may keep a minimal record of the request itself — the date and the reference code, with no account data — because we have to be able to show that we honoured it.

Who is responsible

Forsmangruppen Karlstad AB, org.nr 559427-7302, Bergsundsgatan 7, 117 37 Stockholm, Sweden. Contact: pelle@forsmangruppen.com.

Full detail on what we process and why is in our Privacy Policy.